Businesses with multiple locations often have a hard time managing their customer reviews. Responding to each and every review, from each and every location can be taxing. Google My Business’ recent local updates roll out revealed that now you can easily manage your reviews on the same page.
This new inclusion will enable seeing and replying to reviews across multiple listings on a single page. This might seem like a tiny little addition but it will drastically reduce the time needed for review management for multi-location businesses.
Things to Note
Organization accounts do not have this feature as of yet.
Replying to reviews from third-party sources isn’t allowed.
You can respond to reviews and see them organized into location groups only after your listing is verified.
Getting started is quick and easy. All you need to do is visit https://business.google.com/reviews and follow the instructions given.